Healthcare in Aging Services
2025 Webinar Series

Time
Each session is 11 am - 12 pm Mountain Time

Discover the key to fostering a culture of care and trust through the creation and implementation of a comprehensive complaint and grievance policy.  This session is designed to equip you with strategies to elevate resident satisfaction and demonstrate your unwavering commitment to quality of care.  Learn how an effective grievance system not only fosters resident trust, but also serves as a cornerstone for sound risk management.  Don't miss the chance to refine your facility's approach to grievance processes and lead the way in setting high industry standards.
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November 18, 2025
Uncovering the Truth: Mastering Incident Investigations in Aging Services
Thorough incident investigation is critical to ensure regulatory compliance, mitigate legal risks and most of all, prioritize resident well-being. This session will equip leaders with a framework for conducting comprehensive inquiries.  Attendees will learn best practices for fact-finding, root cause analysis, and developing effective prevention strategies.  Gain the skills to transform incident response into a pro-active, resident-centric process that safeguards the residents in your community.
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December 16, 2025
Elopement:  Safeguarding Residents in Aging Services
In this essential session, aging services staff will delve into the multifaceted challenges of elopement.  Providers bear the critical responsibility of identifying residents at risk and implementing proactive measures to prevent elopement. Gain invaluable insights on best practices for effectively managing these situations and ensuring the safety and well-being of your residents. Arm yourself with the knowledge and strategies needed to navigate the complexities of elopement and uphold the highest standards of care.
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