Discover the key to fostering a culture of care and trust through the creation and implementation of a comprehensive complaint and grievance policy. This session is designed to equip you with strategies to elevate resident satisfaction and demonstrate your unwavering commitment to quality of care. Learn how an effective grievance system not only fosters resident trust, but also serves as a cornerstone for sound risk management. Don't miss the chance to refine your facility's approach to grievance processes and lead the way in setting high industry standards.
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June 24, 2025
Safeguard Resident Care: Strategies to Prevent Medication Diversion
This essential session equips aging services professionals with systems to thwart the costly and dangerous threat of drug diversion. Uncover the critical checkpoints needed to protect residents, communities and staff from the legal and financial perils of controlled substance misuse. Discover how to implement comprehensive oversight, secure storage and audit to maintain the integrity of your medication management.
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July 22, 2025
Ensuring Medication Safety in Long-Term Care: A Critical Imperative
Medication administration is a cornerstone of resident care in long-term care settings and vulnerabilities in this complex system can jeopardize resident safety. This compelling session equips you and your team with the insights to standardize and safeguard medication processes. Explore common pitfalls, their systemic causes, and practices to mitigate risks. Empower your organization to deliver the highest standard of medication management and uphold the duty of care to each resident.
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August 26, 2025
Navigating Changes of Condition with Confidence
Proactively managing resident condition changes is a critical responsibility in long-term care services. In this session we'll delve into the essential systems, best practices and quality improvement efforts that will enable your facility to identify and promptly address resident changes in condition. Gain invaluable insights to delivering high-quality care, maintaining regulatory compliance and minimizing unnecessary hospitalizations.
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September 23, 2025
Maintaining a Spotless Kitchen: Strategies for Regulatory Compliance
Ensuring food safety in nursing homes and assisted living facilities is critical to resident safety and regulatory compliance. In this session industry experts will share proven techniques to develop a strong kitchen sanitation program. Attendees will learn the importance of fostering collaboration between dining services and other departments, empowering their teams to consistently uphold the highest standards.
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October 28, 2025
Combating Costly Readmissions
Join us for a critical exploration into enhancing resident outcomes and safeguarding your facility's regulatory compliance and financial health. This session zeros in on the pivotal role of 30-day readmissions as a quality of care metric. Discover the ways to prevent unnecessary readmissions as well as the power of Interactions to Reduce Acute Care Transfers (INTERACT) tools to support your success and ensure high quality resident care.
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November 18, 2025
Uncovering the Truth: Mastering Incident Investigations in Aging Services
Thorough incident investigation is critical to ensure regulatory compliance, mitigate legal risks and most of all, prioritize resident well-being. This session will equip leaders with a framework for conducting comprehensive inquiries. Attendees will learn best practices for fact-finding, root cause analysis, and developing effective prevention strategies. Gain the skills to transform incident response into a pro-active, resident-centric process that safeguards the residents in your community.
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December 16, 2025
Elopement: Safeguarding Residents in Aging Services
In this essential session, aging services staff will delve into the multifaceted challenges of elopement. Providers bear the critical responsibility of identifying residents at risk and implementing proactive measures to prevent elopement. Gain invaluable insights on best practices for effectively managing these situations and ensuring the safety and well-being of your residents. Arm yourself with the knowledge and strategies needed to navigate the complexities of elopement and uphold the highest standards of care.
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