2026 Management Training Series
Leading with Confidence

7 Virtual Sessions
Wednesdays, February 18 – May 13 
$499 per person

The Need for Great Managers

The main driver for employee retention is having a great boss.

In fact, according to Gallup Management Research, 70% of an employee’s engagement is determined by the employee’s relationship with their direct supervisor.

Most managers have been promoted from staff positions but have never received management training. When you train managers, everyone wins! Your employees win, your customers win, and your organization wins.

Great managers produce higher employee engagement, productivity, retention, improved teamwork, and higher customer satisfaction.

About the Training

You will find the training clear, practical, and engaging. Participants will be welcomed, challenged, and affirmed. The training will include many practical exercises and demonstrations for the purpose of skill-building.

These trainings will be cohort style, meaning you will go through the series with the same group of people for each session.

Each session will come with professionally designed handouts and resource materials

The Advantages of Virtual Training

This training is a great value and because it’s virtual, there is no downtime for travel and no travel expense. It’s easy for anyone to participate from anywhere.

Management Training Series Curriculum

Session 1 | Wednesday, February 18 | 7-9 AM

Employee Engagement
How to increase team member commitment and enthusiasm.

• Leading by influence vs leading by authority
• The difference between employee satisfaction and employee engagement
• 7 no-cost, practical ways to increase employee engagement

Resources include Session Handout and Slide Deck, Direct Report Check-In Form, and Manager Communication Update Form.

Session 2 | Wednesday, March 4 | 7-9 AM

Employee Accountability
How to effectively address problem behaviors and attitudes.

• The consequences of not addressing poor behaviors and attitudes
• The D.I.R.E.C.T. Model of corrective feedback (includes case studies)
• 7 principles for delivering effective corrective feedback

Resources include Session Handout and Slide Deck, D-I-R-E-C-T Model Discussion Planner, and Sample Behavioral Guidelines.

Session 3 | Wednesday, March 18 | 7-9 AM

Conflict Resolution
How to mediate conflicts and successfully work through differences.

• Destructive and constructive behaviors in conflict
• 5 levels of conflict and when to intervene
• How to mediate a conflict between two employees or two teams

Resources include Session Handout and Slide Deck and Conflict Resolution Mediation Planner.

Session 4 | Wednesday, April 1 | 7-9 AM

Interviewing, Selecting, and Onboarding
How to get the right people on the bus.

• How to hire for competence, chemistry, and character
• How to conduct a thorough, behavior-based interview
• Best practices in employee orientation

Resources include Session Handout and Slide Deck, 25 Great Interview Questions,Candidate Evaluation Form, and 30 Day New Employee Check-In Form.

Session 5 | Wednesday, April 15 | 7-9 AM

Leading the Way to Service Excellence
How to deliver a great customer experience.

• Creating high service standards
• Elevating language; turning common phrases into winning words
• The 3 keys to an exceptional customer experience

Resources include Session Handout and Slide Deck, 10 Best Practices in Service Excellence, and Sample Service Excellence Guides.

Session 6 | Wednesday, April 29 | 7-9 AM

Emotional and Relational Intelligence
How to manage yourself and your relationships well.

• 5 strategies to make your communication more effective
• How to Build Rapport with Others
• Adapting to Different Personal Styles
• 7 no-cost, practical ways to increase employee engagement

Resources include Session Handout and Slide Deck and 31 Ways to Be Exceptional: Creating A Winning Workplace.

Session 7 | Wednesday, May 13 | 7-9 AM

Personal Effectiveness and Replenishment
How to make the most of your time.

• How to get clear on your highest priorities
• A simple decision-making model to effectively handle incoming tasks and interruptions
• The 5 levels of delegation and when to use them

Resources include Session Handout, Win-the-Day Action Plan Form, and 31 Ways to Turbo-Charge Your Productivity.

Facilitator

Del Gilbert

Founder
Accelerating Excellence

Del Gilbert is the founder of Accelerating Excellence. He speaks, trains, and consults on building high-performance in people and organizations. His dynamic communication style is clear, practical, and engaging. He delivers nearly 100 keynotes, workshops, and presentations annually.

Del has held leadership positions in several organizations for 30 years. He served as Chief Learning Officer at St. Joseph Healthcare for 15 years. While at St. Joseph, employee engagement ranked in the upper 20% nationally. In addition, all 6 service lines were ranked in the upper 30% in Patient Satisfaction.

Del holds a Bachelor of Arts in Psychology and a Master of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer.

Registration

Registration may be completed online. The registration deadline for the first session is Friday, February 13, 2026. You must register for the entire series.  Registration for individual sessions will not be accepted.  

Register Now

Cancellation Policy

Written requests for cancellation must be received at LeadingAge Colorado no later than February 10. All cancellations received no later than February 10 will be refunded less a $50.00 administrative fee. All cancellations received less than February 10 will be non-refundable. Substitutions excepted.