This seven-part virtual management training series will kick off on Tuesday, January 16. Sessions will be held every other on Tuesday at 10 a.m. MST, with the last session on April 9. This training series is clear, practical, and engaging. Sessions will include many practical exercises and demonstrations for the purpose of skill-building.

Who Should Attend
Anyone that manages people or that is preparing to manage people in the near future can benefit from this series.

Event Schedule
You will have the option to either register for the entire series of webinars or you can choose to select individual webinars.

January 16, 2024 at 10-11 a.m.: Employee Engagement
How to increase team member commitment and enthusiasm.
Many organizations seek to retain employees by continually adding perks. But according to Gallup Research, 70% of an employee’s engagement is determined by their relationship with their direct supervisor. This session focuses on how a manager can increase employee enthusiasm, commitment, and enthusiasm.

• Recall the key difference between positional authority and influential leadership.
• Determine the role of the direct supervisor in employee engagement.
• Discover the key difference between employee satisfaction and employee engagement.
• Identify 7 practical, no-cost ways to regularly engage employees.

January 30, 2024 at 10-11 a.m.: Employee Accountability
How to effectively address problem behaviors and attitudes.
One person can’t make a team, but one person can break a team. Poor performers have a negative effect on an organization’s work culture and reputation. Using Del’s D-I-R-E-C-T Model of Corrective Feedback, you will learn a step-by-step approach to handling difficult  conversations with competence and confidence.

• Explain the importance of addressing under performers.
• Identify the steps of the D-I-R-E-C-T model of corrective feedback.
• Apply the D-I-R-E-C-T model of corrective feedback to real-life situations.
• Identify the steps to create organization-wide behavioral standards.

February 13, 2024 at 10-11 a.m.: Conflict Resolution
How to mediate conflicts and successfully work through differences.
In every organization there is internal competition, department silos, and interpersonal conflict. In this session, you will learn a practical approach to conflict management so you can be a ‘bridgebuilder’ and create a workplace where everyone is working together.

• Explain the right mindset to avoid conflict.
• List constructive and destructive conflict behaviors.
• Identify the 4 stages of the conflict resolution process, and describe 5 effective approaches to conflict management.
• Explain the conflict mediation process between two co-workers or between two groups.

February 27, 2024 at 10-11 a.m.: Hire Smart
How to get the right people on the bus.
Getting the right people on board is one of the most important responsibilities of a manager. However, most organizations have an undisciplined and unfocused approach to hiring people. In this session you will learn to how conduct a thorough interview, select a solid candidate, and get them started strong during orientation.

• Identify the costs of a mis-hire.
• Explain the items to look for when reviewing a resume, and review the candidate evaluation process.
• Describe the best practices in interviewing, and describe the 4 types of interview questions.
• Identify best practices in new employee orientation.

March 12, 2024 at 10-11 a.m.: Service Excellence
How to deliver a great customer experience.
Customer service today is hit or miss. Some team members deliver excellent service and others don’t. A chain is only as strong as its weakest link. Your goal is to create an environment where every team member provides exceptional service. In this session, you will learn how to build a culture of service excellence.

• Review the elements of service excellence, and explore the power of first impressions.
• Identify the areas needed for planned responses.
• List common phrases vs. winning words.
• Explain the H.E.A.R.T. model.

March 26, 2024 at 10-11 a.m.: Emotional and Relational Intelligence
How to manage yourself and your relationships well.
Technical skills get you in game, but relational skills enable you to win the game. The higher up in the organization you go, the more important interpersonal skills are. In this session, you will learn how to make your emotions work for, rather than against, you. You will also learn how to establish positive relationships and connect with others in a meaningful way.

• Explain the benefits of the growth mindset.
• List the 3 steps to move from reacting to responding.
• Identify 5 strategies for effective communication.
• Describe the 4 primary personal styles and how to adapt to each style.

April 9, 2024 at 10-11 a.m.: Personal Effectiveness and Replenishment
How to make the most of your time.
We all have too much to do and too little time to do it in. The result is being overwhelmed, stressed,
and doing things at the last minute. But you can have your act together, stay ahead of things, and
feel fulfilled. In this session, you will learn to clarify your highest priorities, work in a meaningful way,
and live on purpose.

• List the 3 common approaches to personal productivity.
• Identify the 3 ways to clarify priorities.
• Review the steps in weekly planning and differentiate between a closed and open daily task list.
• Identify 4 ways to overcome procrastination.

LeadingAge Colorado Member Rate
Full Series Individual Rate (one connection for each of the 7 webinars in the series)
$280/series
Best Value at just $40/webinar

One-Webinar Only Individual Rate (one connection for the specific webinar purchased – this option is al a carte for those that are interested in some topics but not all of the webinars in the series.)
$50/webinar

LeadingAge Colorado Prospective Member Rate
Full Series Individual Rate (one connection for each of the 7 webinars in the series.)
$420/series

One-Webinar Only Individual Rate (one connection for the specific webinar purchased – this option is al a carte for those that are interested in some topics but not all of the webinars in the series.)
$80/webinar

Register Now

What’s Included
Registration fee includes digital handouts and one connection to the live webinars. A recording of this webinar is NOT included in the registration fee.

Cancellation/Refund Policy
Registration deadline is January 12, 2024. No-shows will be billed. No refunds for failure to log-in at the time of the event. Substitutions are welcome anytime via email. A full refund will be given to all cancellations received 10 or more business days prior to the first day of the event. A $25 administrative fee will be charged to all cancellations received six to nine business days prior to the first day of the event. No refunds will be given to cancellations received five or fewer business days prior to the first day of the event. Refunds will be calculated by the date received and the business days remaining prior to the event. LeadingAge Iowa reserves the right to cancel the program due to insufficient enrollment in which case pre-registered participants will be notified and full refunds provided. All cancellation and substitution requests must be emailed to Sarah McVeigh ([email protected]).

Faculty

Del Gilbert is the founder of Accelerating Excellence. He speaks, trains, and consults on building high-performance in people and organizations. His dynamic communication style is clear, practical, and engaging. He delivers nearly 100 keynotes, workshops, and presentations annually.

Del has held leadership positions in several organizations for 30 years. He served as Chief Learning Officer at St. Joseph Healthcare for 15 years. While at St. Joseph, employee engagement ranked in the upper 20% nationally. In addition, all 6 service lines were ranked in the upper 30% in Patient Satisfaction.

Del holds a Bachelor of Arts in Psychology and a Master of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer.